Wednesday, July 18, 2007

HP TECH SUPPORT SUCKS

I have an HP desktop that I have had for just under one year. You'll see in a previous blog how I have had problems before and had to ship to HP for a new hard drive. I spent 1 1/2 hours with a tech who kept having me do the same thing over. I told him I'd been online with a tech Saturday but kept quitting a disconnect on my lap top with the tech. He kept concentrating on my monitor. I told him to take the book and shove it up his ass and to stop and listen to what I was telling him. I finally demanded to speak to a supervisor and he said no .. not until I answered every one of his questions and did what he told me to do. I told him if he valued his fucking job he better put his supervisor on the phone. My problem with the computer is once it is shut off, it will not turn on until I have disconnected the power cord then held in the power button for 5 seconds, plug back in the power cord and hit the power button again. This makes it boot up and work. They kept saying it was solved when it would boot up when you hit restart. I kept saying no.. not fixed and they weren't closing my case since it wouldn't start normally. The supervisor said I had to go through the steps with him from start. I said he could again go fuck himself.. that I was calling HP, writing a letter to HP, documenting the date and time of my call.. sending emails to everyone I know about their tech support, going to make a page and make sure it's seen by as many as possible. He told me I couldn't do anything like that and started asking me questions.. i told him to bend over drop his drawers and stick his manuel up his ass then hung up on him.

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