Why are tech supports for companies in other countries?

Why can't companies get their tech support located in the good old USA where people for the most part can speak English where you can understand what they are saying and they can understand you???????? I spent an hour tonight on the phone with HP about one of my computers. I bought it July 23, 2006. The hard drive crashed tonight and I had to call Tech Support in order to get a new hard drive. I spoke to 3 tech support males and each one was hard to understand. They all sounded Indian.. as in livin gin India. Each one told me to do the same procedures on the computer even though they put me on hold for 5 minutes to read the notes from the previous tech. The 2nd tech said "oh.. you've verified your hard drive has crashed and since you're computer is under warranty until August 1, 2007, we'll get you a new hard drive. The 3rd Tech finally said well yes you do have a defective hard drive and it is covered under warranty.. but are you sure no one at your house has turned off your anti virus software and caused a problem when you're not home. He got pissed off when I said unless my dog has learned to turn on the computer and visit doggie porn sites while I'm at work.. the answer is NO. He asked if I was positive it was the hard drive rattling and making God awful noises and not the fan. I pointed out if it was the fan, it would make the noise when the fan kicked in.. not when it was trying to access info on the hard drive. I've been told I am receiving a new hard drive which should be here January 10th. I am responsible for installing the hard drive myself or paying to have someone put it in... (wtf kind of service is this??). I have 15 days to get the old hard drive back to them or they are going to charge my debit card for the cost of the new hard drive. The computer was finally able to boot up while talking to the 3rd Tech. Luckily I have everything backed up on an external hard drive. Right now I'm deleting everything off the old hard drive. I'm glad I have an old desk top to use and the new lap top.. and really glad i invested in an external hard drive. I'd be lost without all my pictures, music, etc....